Refunds & cancellation

Last updated 14 September 2026

How our services are billed

Our plans are billed monthly in advance. There is no separate build fee: the monthly rate covers the work to build what you have ordered, the hosting, and the ongoing changes described in your plan. Billing starts on the date your plan begins and recurs on the same day each month.

Custom work — dashboards, web and mobile applications, bespoke automations and paid advertising management — is quoted separately in writing before it starts, and its own payment terms are set out in that quote.

Cancelling

• You can cancel at any time by emailing us. We do not require a phone call or a form.
• Cancellation takes effect at the end of the month you have already paid for. Your services keep running until then.
• We do not pro-rate part months, and we do not charge a cancellation fee.
• There is no minimum term unless a written quote for custom work says otherwise.

Refunds

Before your build is delivered

If you cancel before we have delivered the first version of your build, we will refund your most recent monthly payment in full.

After your build is delivered

Once the build has been delivered, monthly payments cover services already provided and are not refundable. You can still cancel at any time and will not be billed again.

If we get it wrong

If a service does not work as we described it and we cannot put it right within 14 days of you telling us, you can cancel and we will refund the month in question. We would rather fix the problem, so please tell us first.

Custom work

Deposits on custom projects cover work that begins immediately and are non-refundable once that work has started. If you cancel mid-project, you pay for what has been completed and we will hand over what exists.

Things outside a refund

• Third-party costs we have already paid on your behalf, such as domain registration, advertising spend, or fees for a service you asked us to buy.
• Services that were delivered and used across a billing period you now want returned.
• Results. We do not guarantee any particular number of leads, bookings, rankings or revenue, and no refund is available on that basis. Any figures shown on our website are illustrative estimates, not forecasts.

What happens to your things when you leave

Your domain name stays yours. Content you gave us stays yours. On request within 30 days of cancelling, we will export your site content and any contact data we hold for you, in a standard format, at no charge. We do not hold work hostage over an unpaid invoice.

Hosted services stop when your plan ends. If you need extra time to move, ask us and we will usually accommodate a short overlap.

Price changes

We will give you at least 30 days' written notice before changing the price of your plan. If you do not want to continue at the new price, you can cancel before it takes effect.

How to request a refund

Email us with your business name and what you would like refunded. We will respond within 5 business days. Approved refunds are returned to the original payment method within 10 business days.

Contact us